The people of Pernambuco, Brazil, were up against a death or life situation. And death was winning. Each year, hundreds of members of their community were dying senselessly. Not because of poor medical care But because they couldn’t get the replacement organs they needed to survive. According to Brazilian law, it’s up to the family. […]
Empathy: The Overlooked Secret
March 5, 2019 by 1 Comment
By Mark Clevenger Mark Clevenger is the President of Clevenger Associates, a marketing research consultancy specializing in human behavior. Empathy is for practical people The question: “Knowing our customers is important, but isn’t empathy getting into la-la land?” Mangers worry. How can we improve efficiency? Detours are the enemy. Stay focused. Find the quickest path […]
The “Purpose, Tribes, Stories, & The Squat Or Sit” Experience
May 30, 2018 by 1 Comment
Explores seismic shifts in organizational purpose, and integrated marketing and communications. Whole lot a shakin’ And, more importantly, how you can take advantage of them. Including an exercise in building an experience / story platform. Together, we’ll cover Messages Don’t Work Anymore From Hype to Help: Remaking Integrated Marketing Communications Stories Of IMC On The […]
What’s an experience?
May 3, 2018 by 5 Comments
Drinking beer and watching ESPN. Chris Barbie and Don Kamentz found themselves sitting in a bar in Houston. Just chillin. Trying to recuperate from another 14-hour day running their start-up charter school. Wach ya’ lookin’ at On the screen in front of them, ESPN was covering National Signing Day. That’s the day high school football […]
We’re Asking The Wrong Question
January 9, 2018 by 3 Comments
Whether we like it or not, our future depends upon the questions we ask. Whether we accept it or not, the wrong question can take us in the wrong direction. Or in an old direction that wanders about and wastes our time and effort and creativity. Alice stood at the crossroads Before her floated the […]
Stories Of IMC On The New Frontier
April 12, 2016 by 13 Comments
It’s just a hazy, fading memory now. But when I was a young boy a teacher changed my life. She made me stay after school and learn to read. Actually, I was already a passable reader. Mrs. Hoarsley thought I could be better You see, she believed in me when I didn’t really believe in […]
Aristotle Leads A Tribe
June 29, 2015 by 13 Comments
It was blazing hot. We were lost. We were exhausted. We couldn’t fight our way out. And the harder we tried, the hotter it got, the more frustrated we became and the grumpier we felt. We needed something special. Something cool. That’s when I turned to my friend Aristotle, the master of logic, for a […]
Recognize Me?
June 23, 2015 by 3 Comments
I had spent a good part of my life trying to find the secret. I’d searched and searched. Then one day, when I least expected it, she turned to me and said the most insightful and profound thing I had ever heard. You just got to decide for yourself. You got the Saint Louie Blues, […]
